Data Protection Policy

The policy for protecting personal information is intended to safeguard sensitive data.

Prior to moving on to the preview.

At Flightburst, being a member of the Telspace LLC family in the USA, we understand the importance of your privacy and are committed to protecting your personal data. This notification describes how we manage your personal information and informs you of the privacy rights granted to you by relevant data protection legislation.

If employees of an organization that is a client of Flightburst provide personal information on behalf of their employer or travel sponsor, we will handle your data with the appropriate precautions.

If Flightburst serves as the agent for your employer or travel sponsor when arranging your travel services, the service provider in charge will be responsible for protecting your personal information and adhering to all relevant laws and regulations.

By giving us permission to use your personal information, you are also accepting the conditions specified in this Notice. Revoking this permission or opting not to provide us with your personal details may have a detrimental effect on the services we can provide for you. For example, when making travel reservations, we require your full name, contact information, and identification, such as passport details. Thus, without this necessary information, we will be unable to make bookings on your behalf.

The goal of the document is to effectively convey the desired result.

This privacy notice is intended to thoroughly inform you about how Flightburst handles and utilizes your personal data, including any information that may be provided by your employer or travel sponsor. We strive to keep you updated on the manner, timeline, and rationale behind our handling of your personal data.

We have collected data from a variety of sources for our collection.

Personal data refers to information that can identify an individual, excluding anonymized data. We may collect, use, store, and share different types of personal data from you as listed below:

When it comes to identity data, accuracy and currency are crucial. This encompasses various types of personal information, such as names, addresses, and contact details. Our responsibility is to consistently update this data so that we can communicate effectively with individuals while also safeguarding their privacy.

The Identity Data category includes a range of personal information, including full name, username or similar identifier, marital status, title, date of birth, and gender.

Section 3.2 concerns the contact information for individuals or companies.

The grouping of Contact Data includes your billing address, delivery address, email address, and telephone numbers.

The travel data contains all pertinent information related to trips.

The necessary information for travel includes your passport number, relevant domestic identification documents, and, if applicable, a seaman's book.

3.4. Financial Data

Financial data includes all necessary information for completing financial transactions, such as credit card and bank account details.

When examining transactional information, it is essential to take into account data associated with both financial activities and interactions.

Our Transactional Data includes details of your purchases and payments involving all parties in the transaction. This information encompasses both the items and services you have bought from us, as well as any payments made or received.

The Profile Data section contains information on the user's identity, preferences, and settings.

Your Profile Data comprises your login credentials, transactions (such as purchases and travel bookings), and service preferences for airlines and hotels. Additionally, it encompasses any feedback or survey responses you provide.

Marketing and Communications data refers to any information pertaining to the promotion and dissemination of products or services.

The Marketing and Communications Data includes your preferred method of receiving promotions and your desired methods of communication. This covers all of your contact information.

According to data, company initiatives aimed at enhancing sustainability have successfully decreased carbon emissions and yielded positive outcomes in terms of financial gain and public perception.

Apart from sharing personal data, we also gather and disseminate aggregated data, which includes statistical details, for the purpose of reporting. Kindly note that this form of data is not classified as personal under the law, as it does not reveal your identity either directly or indirectly. To illustrate, we may merge your travel details with those of others for management information reports. However, if this combined data can identify you either directly or indirectly when linked to your personal information, our privacy notice will apply accordingly.

"Special Category Data" is a term used to describe sensitive information that demands heightened security measures due to its delicate nature.

We collect a range of Personal Data from you, including details about your physical and spiritual health, to customize our services, including meal choices.

What is the method of collecting your Personal Data?

We assure compliance with your region's data protection regulations when gathering personal information. This is achieved through the details you provide us throughout our association. Your personal information will be collected directly from you, though we may also receive it via surveys or feedback, unless you choose to remain anonymous.

In-person dialogue is a key aspect of effective communication.

You or your representative may submit your Identity, Contact, and Financial Data via electronic forms or by reaching out to us through various channels such as mail, phone, email, or other methods of communication.

4.2 The information obtained via the agreements made with clients.

Your company or travel sponsor may provide Personal Data for service purposes. It is the client's responsibility, as outlined in our contract, to obtain proper authorization for Flightburst to use this information to fulfill our obligations. Once we receive an authorized travel request, we will assume permission has been granted.

Publicly available sources, including government websites and databases, online publications, and public records, serve as valuable tools for conducting research.

Identity and Contact Data can be retrieved from various public sources.

We adhere to our policies when handling your personal data.

Your personal information is solely used in cases where;

To properly address your case and provide our services, it is crucial for us to handle the required information.

The fulfillment of our legal obligations necessitates the processing.

The processing is necessary for our legitimate interests or for any third-party recipients of your personal information.

In terms of the specifics, there are certain details that need to be addressed.

When you or your company, or your travel sponsor contacts us regarding a travel booking or assistance, the purpose of gathering personal information is usually to provide helpful advice and assist with booking various products and services. As an agent for the relevant travel providers (e.g. airlines, hotels), we collect personal information to arrange the desired services. This includes using personal information for our own internal purposes, as described in this Notice, and on behalf of the service provider (e.g. to complete your booked arrangements).

Thus, we may share your information with our travel partners, such as hotels, airlines, and car rental companies, who will also collect and utilize your personal data in line with their own privacy policies. They may reach out to you for further details, finalize your reservations, or fulfill the services you have requested. To ensure transparency, we advise reviewing the privacy policies of any third-party providers from whom you purchase products through us. If these policies are not readily available on their websites, you can request physical copies from us for your perusal.

As a global representative for multiple travel companies, we are unable to include a comprehensive list of their names and locations within this Notice.

The purposes for which your personal information will be used.

Enclosed is a breakdown of our plans for utilizing your personal data, whether it be on our own behalf or while representing your employer or travel sponsor. We will also outline the legal justifications for these actions and detail our established legitimate interests in these situations.

Sign up the passenger.

Information regarding individuals such as their name, email, phone number, employer, address, passport number, and additional document specifics such as driver's license or seaman book, gender, and date of birth will be gathered. Should we arrange travel for your companions, we may also secure comparable details from them. When creating your traveler profile, you have the opportunity to add supplementary data such as desired credentials and emergency contact information.

Our actions are founded on both the legal basis and legitimate interest, as we aim to fulfill a contract with either you, your employer, or your travel sponsor.

Maximize the benefits of our convenient services by booking your upcoming travels.

In addition to the aforementioned profile details, we also collect travel information (such as arrival and departure locations, airline, hotel, and car rental) and other essential details for booking purposes. This may involve specific types of information related to accessibility requirements, preferred meals, or any requested services.

Our actions and legitimate interest are supported by the legal basis of fulfilling a contract with you, your employer, or travel sponsor.

Assist in the delivery of services.

To organize and facilitate your travel plans;

Privacy Policy

Manage all monetary transactions, encompassing payments, fees, and charges.

"Accumulate and obtain our unpaid debts."

In addition, we collect payment card information and any other required details to facilitate payment processing.

Our actions are supported by two reasons: the first being the fulfillment of a contract with you, your employer, or your travel sponsor; and the second being the effort to collect unpaid fees for services provided.

Now, let's talk about managing relationships.

As part of our relationship management, we will keep you updated on any changes to our terms or privacy policy, as well as any incidents and advisory e-newsletters. Providing us with your Identity, Contact, Profile, and Marketing & Communication data is essential for us to maintain effective communication with you.

The foundation for keeping current records and examining customer usage of our offerings stems from a variety of sources, such as contractual agreements with you, your employer or travel sponsor, fulfilling legal responsibilities, and pursuing our lawful interests.

We strongly encourage you to take part in our survey and competition, with great enthusiasm.

In order to conduct surveys or competitions, we require information related to identity, contact details, profile information, and marketing and communications.

Our actions are justified by fulfilling contracts with you, your employer or travel sponsor, and complying with legal requirements. We also have a legitimate interest in building customer relationships and expanding our business.

6.6 "The pursuit of growth and expansion opportunities is the essence of business development for a company."

Identity and Contact information is necessary for the pursuit of new business opportunities.

Legal Basis and Legitimate Interest: Our business is growing and we are actively engaging in marketing efforts for legitimate purposes.

The use of statistical data analytics, focusing on the interpretation of numerical information, is becoming increasingly crucial in a variety of industries.

Aggregated data is created for analytical purposes by combining identity, contact, travel, financial, and transactional data.

We process your information based on our legal obligations and legitimate interests, which involve fulfilling contracts with you, your employer, or travel sponsor. We also utilize this information to identify our target market for our offerings and maintain a current and relevant website. Moreover, it helps us grow our business and shape our marketing approach.

The sharing of personal data with third parties is limited to what is required for the provision of services and products.

Flightburst may disclose your personal information to third parties, such as airlines, hotels, and service providers, for the previously mentioned reasons of fulfilling your requests.

Per our interpretation of the law, if your employer or travel sponsor utilizes Flightburst for booking travel or associated services, the provider will be responsible for safeguarding your personal information and adhering to applicable regulations. As an intermediary, Flightburst cannot be held liable for the actions or oversights of the service providers.

The process of sending data to different countries is commonly referred to as overseas transfer.

At Flightburst, we may have to disclose your personal data to our local TMC partners and service providers in order to fulfill a contract between you, your company, or your travel sponsor. This could require the transfer of your information outside of your country, including the European Economic Area (EEA).

Some Service Providers may operate beyond the designated national boundaries, including the EEA. Thus, your personal data may need to be transferred in order to be processed. To ensure that your data is equally protected when transferred overseas, we employ one of the following safeguards:

• Your information will only be sent to countries that have been deemed to provide adequate protection for personal data.
• When working with specific service providers, we make sure to have contracts in place that safeguard personal data with the same high level of security that we maintain.

There is a possibility that your information may be shared with a non-affiliated overseas recipient. This may occur in a location where local data protection laws do not offer recourse and the level of protection may differ from that in your jurisdiction. Please note that we cannot be held responsible for how these recipients handle, store, or process your personal information, as permitted by your local data protection laws.

When it comes to safeguarding data, it is imperative to prioritize the protection of confidential information.

Necessary precautions have been taken to protect your personal information and mitigate any potential risks of data loss, unauthorized entry, manipulation, or exposure.

Data Management and Retention

In terms of site access management, we will implement control measures.

Ensure that only approved personnel are granted access to the facilities where data is processed and utilized.

System access control, or authorization, refers to the granting or denying of access to a computer system.

It is imperative to prevent unauthorized access to data processing systems.

Another crucial element of data security is managing access to confidential data. This requires establishing procedures and safeguards that limit the individuals who can access, modify, or wipe out specific data within a network. By properly handling data access, businesses can guarantee that only authorized parties have the ability to view and edit sensitive information.

It is imperative to restrict access to a data processing system to authorized individuals and ensure that they can only view the specific data they are permitted to. Equally important is maintaining the security of this data at all stages of processing, usage, and storage, preventing any unauthorized viewing, duplication, alteration, or deletion.

Ensuring confidentiality is of utmost importance.

Utilize data transmission tools to identify the appropriate destinations and recipients for data transfer.

Input control is essential for maintaining the proper functioning of the system. It is crucial to regulate the input to ensure system stability.

Ensure consistent monitoring and maintenance of audit logs to identify any input, alterations, or deletions made in the data processing system and by whom.

The process of overseeing and organizing orders is a key aspect of effective management.

Ensure that all customer-related personal information is processed strictly in accordance with their instructions.

Ensuring availability control is crucial for any business, as it guarantees the timely accessibility of necessary resources and services.

Ensure that data is protected from accidental loss or displacement.

9.8. Managing Notifications

It is crucial to promptly notify the customer in the event of any significant breaches in the aforementioned controls. In case of a breach involving confidential data, the customer will receive notification within 72 hours after confirming the incident.

10. Data retention encompasses the act of storing and maintaining information.

We will only keep your personal data for as long as necessary to fulfill its intended purposes, including meeting legal, accounting, or reporting obligations. To determine the appropriate retention period, we consider factors such as the type and amount of data, potential risks of unauthorized access or disclosure, specific processing purposes, and any available alternative methods to achieve those goals. Legal requirements are also taken into account.

As per regulations, it is necessary for us to store specific information related to our clients (including Contact, Identity, Financial and Transaction Data) for a period of six to seven years after their customer status has ended. In case you require it, you can request for your personal data to be anonymised after a certain period of inactivity.

Your benefits

Under certain circumstances, data protection laws provide you with specific rights regarding your personal information. These rights include:

• To obtain your personal data, also referred to as a "data subject access request," please submit a request. This will enable you to receive a copy of your information and confirm that our processing practices adhere to legal requirements.
• If you need any updates or corrections to your personal information on our records, please inform us. We are more than willing to rectify any incomplete or erroneous data, although we may require confirmation of the accuracy of the updated details you provide.
• Please submit a data erasure request, giving you the option to have your information deleted or removed if there is no valid reason for us to continue processing it. If you have already exercised your right to object, if we have unlawfully processed your data, or if local laws require us to do so, you may also request deletion or removal. However, please note that in some cases, we may be unable to fulfill your request due to legal reasons, which we will inform you of at the time of inquiry, if applicable.
• Please note that requesting a restriction or revocation of your personal information may affect our ability to provide services or potentially impact the quality of our services. For example, travel reservations typically require the traveller's full name, contact information, and proper identification, such as passport details. Without this information, we are unable to make bookings on your behalf.

12. Kindly contact us.

TELSPACE LLC is proud to hold certifications for both ISO/IEC 27001:2022 and ISO 27701:2022 (Certificate nos. US-TELC-24-0410007 and US-TELC-24-0410006) which are available for viewing at https://www.uscertifications.uk/. We also have our company details listed below -

Introducing Telspace LLC, our company name.

Located in Wilmington, Delaware-19809, USA, our registered address can be found at 501 Silverside Road, St 105.

The company's registration number is 203656486.

Registration number 2024711425 belongs to a travel agency.

The assigned D-U-N-S Number is 07-163-7197.

You can find our website at www.flightburst.com.

For support, please send an email to support@telspace.us.

If you have any questions about how we handle your personal information, please contact us at support@telspace.us.